Learn how to achieve conflict resolution in this new podcast episode of positive psychology expert Lisa Cypers Kamen about conflict resolution with Douglas Noll and Jimm Tamm

Conflict Whispering: Collaborate, Communicate, and Negotiate Resolution

Original Air Date Wednesday, December 14, 2022

Think about all the times you felt angry today. Were you in traffic and someone using their phone cut you off? Did your teenager shout at you because you told them they couldn’t do something after school? How did you respond? Calmly or did you get defensive?

To gain a better understanding of some specific tools we can use to de-escalate tense situations and have better communication with our friends and loved ones, Harvesting Happiness Podcast Host Lisa Cypers Kamen speaks with two legal professionals turned peacekeeping, conflict negotiators.

The practice of Tai Chi helped Douglas Noll transform from lawyer to peacemaker. He explains a three-step process to peace, based on empathetic listening and emotional de-escalation from his book, De-Escalate: How to Calm an Angry Person in 90 Seconds or Less.

Conflict resolution expert, Jim Tamm describes how to negotiate through conversations that are not easy to have and the reason people use defensiveness as a communication style from his book, Radical Collaboration.

Tune in:

Lisa Cypers Kamen · Conflict Whispering: Collaborate, Communicate, and Negotiate Resolution

Meet Our Guests:

Douglas E. Noll is a lawyer turned peacemaker. His calling is to serve humanity, and he executes his calling at many levels. Doug’s work carries him into many dark places. Using pragmatic and practical skills of peace, he helps people resolve deep interpersonal and ideological conflicts. He is an award-winning author of three books, a teacher, a speaker, and a trainer.

Book: De-Escalate: How to Calm an Angry Person in 90 Seconds or Less

Douglas Noll JD — Communicate and Negotiate Resolution:

Emotional problems cannot be solved with logic, Doug shares the mechanics of why. {1:59}
From lawyer to peacemaker, Doug shares the journey of how his eyes were opened to what human conflict is all about. {3:44}
Doug explains how people can use a three-step peacemaking process every day. {6:07}
Listening is a very different process than social conversation and has a profound effect on the speaker. {13:38}
How Doug makes peace when it seems that all hope is lost. {22:51}

Follow Douglas Noll JD :

Jim Tamm is a former judge and an expert on dispute resolution and building collaborative relationships. Mediated more than 1,000 employment disputes during his 25 years as a senior administrative law judge for the state of California. James is currently managing director of the international consulting firm Business Consultants Network, Inc.

Jim Tamm — Radical Collaboration:

Jim describes and expounds on the five key relationship skills from his book, Radical Collaboration. {27:35}
It is hard to maintain relationships at this time in our culture because everyone gets defensive and is less effective. {29:51}
How to effectively negotiate a way through conversations that aren’t easy to have. {30:57}
The art of listening and overcoming a defensive communication style. {39:27}

Follow Jim Tamm:

Shareables:

“Emotion is a cognitive construct.” @DougNoll on @HHTalkRadio Share on X “We literally can not think our way through an emotional problem.” @DougNoll on @HHTalkRadio Share on X “Curiosity is lacking in today’s political system.” @RadCollabo on @HH_TalkRadio Share on X “The world today is an invitation for everyone to get defensive.” @RadCollabo on @HHTalkRadio Share on X

Grab More Joy Below:

Are We Happy Yet? Eight Keys to Unlocking a Joyful Life — A boot camp manual for greater emotional fitness. Happiness waits for no one and sometimes we all need support. What is getting in the way of your happiness right now?

H–Factor: Where is Your Heart? — Lisa’s documentary film explores the journey of human happiness. Emotions are contagious and happiness is a universally desired state. We tend to forget we all have the freedom to be happy or the liberty to be miserable each day.